Chatbots are not the next door nuances that just popped out under the sun. They have been here for a while now. Off lately, you might be hearing this term frequently now. But, mind you, they are not just another fad. Chatbots are here to stay.
In a nutshell, combine the ongoing technological advancements in Artificial Intelligence with the need to cater and satisfy more number of consumers, the end result is a faster, better and superior performing machine that has learned the trends and behavioural patterns of end users; providing seamless support to the customers and retailers both at the same time. And that, friends, is what we call a Chatbot.
Why Facebook AI chatbots are essential
A customer prefers Chatbots over other options for generic queries because it knows exactly what the customer needs. This is achieved with what is called Machine Learning. Facebook has been developing Chatbots for a while now with the same process.
They feed the latest trends, customer’s repeated needs and FAQ’s, which the machine learns with time and provides considerable outputs. A chatbot will automatically update your customer about that new product he was looking for. If a customer needs a particular product on your website or is looking for a specific page, sit back and relax while your chatbot handles the task like a boss.
These sophisticated little things are commercially everywhere. They have already awed the industry and have become an inseparable part of the play.
A similar study by Gartner, an IT research and advisory company, forecast that nearly 90% of interactions between customers and businesses in three years’ time will be handled by AI chatbots.
Time is ticking, have you incorporated or even thinking of incorporating one of these useful bots for your business? Now is the right time to dive into AI (Artificial Intelligence) and get the most out of it.
For the starters, you can click here.
